CUSTOMER CARE · SHIPPING
The Heart’s Dana ships to 11 approved destinations. Standard shipping is $15 USD for orders below $69.99 and free for eligible orders at or above $69.99; Express shipping is $20 USD.
EFFECTIVE 2 SEPTEMBER 2026
Ask a questionWe currently ship only to the 11 destinations listed below: United States, Canada, Australia, United Kingdom, Mexico, Germany, Italy, Singapore, France, Spain, and the Netherlands. Orders to destinations outside this list are not currently accepted at checkout.
Orders are normally processed within 2–5 business days after payment has been successfully received. Standard shipping is $15 USD for orders below $69.99 and free for eligible orders at or above $69.99; its estimated delivery time is 8–12 business days after processing. Express shipping is $20 USD; its estimated delivery time is 6–10 business days after processing. Orders placed on weekends or U.S. holidays may begin processing on the next business day. During sales, holidays, new product launches, or periods of unusually high order volume, processing may take longer than usual.
| Destination | Standard | Express |
|---|---|---|
| United States | 8–12 Business Days | 6–10 Business Days |
| Canada | 8–12 Business Days | 6–10 Business Days |
| Australia | 8–12 Business Days | 6–10 Business Days |
| United Kingdom | 8–12 Business Days | 6–10 Business Days |
| Mexico | 8–12 Business Days | 6–10 Business Days |
| Germany | 8–12 Business Days | 6–10 Business Days |
| Italy | 8–12 Business Days | 6–10 Business Days |
| Singapore | 8–12 Business Days | 6–10 Business Days |
| France | 8–12 Business Days | 6–10 Business Days |
| Spain | 8–12 Business Days | 6–10 Business Days |
| Netherlands | 8–12 Business Days | 6–10 Business Days |
The Heart’s Dana currently offers Store Standard and Express shipping methods. A named carrier account is not currently connected for customer selection; the available shipping method, charge, and estimated delivery time displayed at checkout apply to your order.
The destination estimates below are for reference only. Shipping times are estimates, not guaranteed delivery dates; the shipping method, cost, and delivery estimate shown at checkout apply to your order. Delivery may be delayed by weather, carrier disruption, holidays and peak seasons, customs processing, incorrect or incomplete delivery information, or circumstances outside our control. International customers may be responsible for customs duties, import taxes, brokerage fees, or other destination-country charges unless specifically stated at checkout.
When tracking information is available, we will provide it through your order confirmation or shipping notification. Please allow time for tracking to become active after the package is handed to the carrier. Items in a multi-product order may occasionally ship separately depending on availability, fulfillment location, package size, or other operational considerations, and you may receive more than one tracking number. If tracking shows delivery but you cannot locate your package, please first check with household members, neighbors, building management, and the carrier. Contact us if a package is delayed or appears lost in transit so we can review available tracking information and next steps.
Please review your shipping address before completing your order. If you entered an incorrect shipping address or contact information, contact The Heart’s Dana customer service within 2 hours. We are unable to redirect a parcel after it has been processed and shipped. If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package. Contact us at dana@heartsdana.com.
