CUSTOMER CARE · REFUNDS
At The Heart’s Dana Shop, we want you to feel confident in every purchase. If your order does not meet your expectations, we are happy to help with an eligible return or refund.
EFFECTIVE 2 SEPTEMBER 2026
Ask a questionYou may request a return within 30 days of delivery. To be eligible, the item must be unused and in its original condition; returned with its original packaging, tags, and accessories when applicable; free of signs of use, washing, damage, or alteration; and accompanied by proof of purchase or your order number. Some items may not be eligible for return for hygiene, safety, or other product-specific reasons. Any applicable restriction will be noted on the product page.
Please contact us as soon as possible if your order arrives damaged, has a manufacturing defect, is missing an item, or contains an incorrect product. Please provide your order number and clear photos of the item and packaging when applicable. We will review the issue and, when appropriate, offer a replacement, refund, or another suitable solution.
Please contact us before sending anything back. Include your order number, the item or items you would like to return, the reason for the return, and photos if relevant. If your return is approved, we will provide return instructions. Please do not send an item back without first receiving return instructions from us.
For returns due to a change of mind, incorrect size selection, personal preference, or another reason not caused by an error or defect on our part, the customer is generally responsible for the return shipping cost. If the item is defective, damaged during delivery, or we sent the wrong item, please contact us before returning it so we can work with you on the appropriate return solution. Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective or damaged product.
Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.
In certain circumstances, only a partial refund may be issued, including when an item is returned with signs of use, damage, missing components, or packaging that prevents the item from being resold in its original condition.
If you would like to exchange an item, please contact us first. Depending on product availability, we may recommend returning the original item and placing a new order for the desired item.
Items specifically identified as Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Please do not send returns to the address shown on your shipping label or order confirmation unless instructed by our customer service team. Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.
If you have questions about a return or refund, please contact our customer service team through the contact information provided on this website. We are committed to handling every return fairly and providing a thoughtful customer experience.
